Limits
What we leave unmetered, what we cap, and what happens at the cap. These apply during the 7-day free trial and on the one paid plan. Pricing covers the 30-day money-back guarantee.
Unlimited
You pay for the subscription. These are not line items.
- Workspaces
- As many as you need. One subscription covers all of them.
- Team members
- Every owner, admin, and team mate is included.
- Voters and end users
- As many as show up. We never charge per voter or tracked user.
- Feedback, votes, and comments
- Posts, votes, and comments are not metered.
- Projects
- As many as you need, up to a fair-use ceiling of 100. How fair use works
Media
Screenshots and files attached to feedback. The reason for the caps is below: this is a feedback tool, not an image host.
Limit
Storage
Amount
5 GB
What happens
Pooled across every workspace on the subscription. You get an email at 80% and at 100%. When the pool is full, uploads from your visitors pause, with a friendly message.
Limit
Images
Amount
5 MB
What happens
PNG, JPEG, and WebP files up to this size are resized to fit inside a 2560×2560 pixel box and converted to WebP. EXIF and GPS are stripped.
Limit
GIF and PDF
Amount
2 MB
What happens
GIFs and PDFs are stored as uploaded, including animated GIFs. They are not re-encoded.
Limit
Files per post
Amount
10
What happens
How many files one post can attach.
Limit
Unattached uploads
Amount
24 hours
What happens
Uploads that never get attached to a post are deleted after this.
Fair use
Two ceilings that exist so one account can't crowd out the others. They are not a per-voter meter.
- Projects
- 100 per subscription
- A fair-use ceiling across the workspaces you pay for. It can be raised on request.
- Media bandwidth
- 30 GB / month
- Soft fair use. If you go past it, we reach out. Nothing is blocked.
Rate limits
Short windows that slow a burst down. They are not plan quotas, and they reset on their own. A request past the window is turned away until it opens again.
Action
Feedback submissions
Limit
10 per hour per visitor
Action
Votes
Limit
60 per minute
Action
Comments
Limit
20 per 10 minutes
Action
API requests
Limit
600 per minute per API key
Action
Embed tokens
Limit
120 per minute
Billing states
The 7-day free trial includes full access, and no card is needed. After that, access follows the subscription. Cancelling and a failed renewal take different paths.
A renewal fails
Active
The subscription is in good standing.
Past due
Full access continues for 14 days while the renewal is retried.
Read-only
After that grace period, the account is read-only.
You cancel or refund
Cancelled or refunded
You cancelled, or you refunded within the 30-day guarantee.
Read-only
Data stays readable and exportable for 30 days.
Deleted
After those 30 days, the data is deleted.
Why these limits
People open Upvotekit to ask for something, vote, and read what shipped. A screenshot explains a bug. A photo library does not. The 5 GB storage pool is for that first job, shared across your workspaces so the cap is one number, not a per-board allowance to add up.
Photos up to 5 MB are resized to fit inside a 2560×2560 pixel box and saved as WebP, which keeps boards fast and removes location data that was sitting in the file. GIFs and PDFs stay as uploaded, up to 2 MB, because we don't re-encode them. A file that never lands on a post is deleted after 24 hours, so abandoned uploads don't fill the pool.
The project ceiling (100) and the 30 GB monthly bandwidth figure are fair use. Past the bandwidth line, we reach out — pages, votes, and downloads keep working. If the project ceiling is tight for a real product, it can be raised on request.
Rate limits only catch bursts, like a vote button mashed in a loop. They are not how the plan is sized, and they are not a charge.